Frequently asked questions

Learn more about SmartSavings

What are Community Energy Hours?
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Community Energy Hours are events that are called by your utility during peak demand times. During these events, we will make small adjustments to your thermostat's set-point in order to reduce your energy usage. This helps to make the grid more resilient, and your community more sustainable.
When are Community Energy Hours?
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Community Energy Hours occur on weekdays between June 1 and September 30 during peak demand times, which are between noon and 8 p.m. They will last no longer than four hours, and we will call no more than 3 events per week, 15 events per season.
Will I be less comfortable during Community Energy Hours?
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You can expect the temperature in your home to rise only a few degrees during an event, with a maximum of four degrees. If you find yourself to be uncomfortable, you can always opt-out of an event by adjusting your set-point temperature.
Will I get advanced notifications of Community Energy Hours?
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All participants will receive advanced notice of a Community Energy Hours event.                                                                                    
What are the minimum requirements for the SmartSavings Program?
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1.   Be a customer of a participating utility with an account in good standing.
2.   Have an installed, qualified smart thermostat, connected to Wi-Fi, controlling a central A/C unit.
3.   Sign up for the SmartSavings Program and agree to the Terms and Conditions.                                                            
How do I earn the $20 for participation?
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Earning your participation bonus is easy. Simply have your thermostat on and connected to Wi-Fi during the months that Community Energy Hours can be called, and you'll be counted as a participant.
I have a thermostat that's not on the list. Can I participate?
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Unfortunately we can only allow participants that have one of the qualified thermostats to participate.                      
How do I unenroll from the program?
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If you wish to unenroll from the SmartSavings Program, contact us at support@thesmartsavingsprogram.com, and tell us your utility provider and why you wish to unenroll. Your request will be processed within seven days.